Netcloud24 provides support through email and the customer ticket system; telephone support is not offered. For the fastest handling, sign in to the customer portal and open a ticket in the appropriate department.
Include the affected service, exact time and time zone, error message, steps already attempted and the business impact. Do not include full payment-card details or unnecessary personal information.
Cancellation requests should be submitted through the customer portal before the next invoice due date. Export required data before the service ends. Billing, cancellation and refund rules are described in the Terms of Service.
