Effective date: August 14, 2026. This Privacy Policy describes how Netcloud24 LLC ("Netcloud24", "we", "us" or "our") collects, uses, discloses, retains and protects personal information in connection with networkmanager.info, our customer portal, support services and managed hosting services.
1. Scope and roles
This Policy applies to personal information under Netcloud24's control. It does not replace the privacy practices of a customer that uses our infrastructure to collect or process information for its own purposes.
For account, billing, website and support information, Netcloud24 determines why and how the information is processed. For personal information contained in a customer's hosted files, databases, applications, backups or user accounts ("Customer Content"), the customer normally determines the purposes of processing and Netcloud24 processes that information only to provide, secure, maintain and support the contracted service, on documented customer instructions, or as required by law. Customers are responsible for their own privacy notices, authority and consents relating to Customer Content.
2. Accountability and privacy contact
Netcloud24 has designated a Privacy Officer responsible for our privacy management program. Questions, access or correction requests, withdrawals of optional consent and complaints may be directed to:
Privacy Officer, Netcloud24 LLC
201 Portage Avenue
Winnipeg, Manitoba R3B 3K6, Canada
[email protected]
Please write “Privacy Request” in the subject line. We may verify identity and authority before acting on a request.
3. Personal information we collect
- Identity and account data: name, organization, job title, billing and service address, email address, optional telephone number, account identifiers, language, currency and authorized contacts.
- Authentication and security data: password hashes, multi-factor authentication status, session identifiers, login history, IP addresses, device and browser information, security events and fraud-screening results.
- Orders and transactions: products, configuration choices, invoices, payment status, transaction identifiers, refunds, tax jurisdiction and related correspondence. Payment card data is submitted to the payment processor and is not intended to be stored in full by Netcloud24.
- Provisioning and service data: selected operating system, server resources, usernames, access and network requirements, IP assignments, backup and restore activity, applications identified during onboarding, configuration records and service telemetry.
- Support and communications: tickets, emails, attachments, diagnostic material, service notices, complaints and feedback. Please avoid sending unnecessary sensitive information in support requests.
- Website data: pages requested, timestamps, referring information, browser data, cookies required for sessions, cart and authentication, and logs used for reliability and security.
- Compliance data: information reasonably required to investigate abuse, respond to lawful requests, establish or defend legal claims, verify identity or comply with accounting and recordkeeping obligations.
4. Sources of information
We collect information directly from you, your employer or account administrator, users you authorize, our website and systems, payment and fraud-prevention providers, data-centre and network suppliers, and persons who submit legitimate security, abuse or legal reports. We may combine information from these sources where reasonably necessary for the purposes described below.
5. Purposes for collection, use and disclosure
We process personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:
- create, authenticate, administer and protect customer and user accounts;
- evaluate orders, prevent fraudulent or abusive registrations and confirm service eligibility;
- process payments, credits, refunds, invoices and applicable taxes;
- provision, configure, monitor, maintain, back up, restore and support contracted services;
- communicate onboarding, billing, maintenance, security, support and service-status information;
- diagnose faults, maintain capacity, improve reliability and protect customers, infrastructure and third parties;
- enforce our Terms of Service and Acceptable Use Policy;
- comply with lawful requests, legal obligations and professional accounting, tax and audit requirements;
- establish, exercise or defend legal claims and manage business transactions; and
- send marketing communications where consent or another permission recognized by applicable law exists.
We will not use personal information for a materially new purpose without providing appropriate notice and obtaining consent where required.
6. Consent and choices
Consent may be express or implied depending on sensitivity, reasonable expectations and context. Certain processing is necessary to provide an account or service; declining or withdrawing consent for that processing may mean we cannot provide or continue the service. Optional marketing is not a condition of service and may be withdrawn at any time.
Account, invoice, security, maintenance and support communications are transactional and may continue while an account or service remains active. Marketing messages will identify the sender and provide a working unsubscribe method where required by Canada's Anti-Spam Legislation. Unsubscribe requests may take up to the period permitted by law to complete.
7. Disclosure and service providers
We disclose only the information reasonably necessary for the applicable purpose. Recipients may include payment processors; fraud and security providers; data-centre, network, backup and infrastructure suppliers; software licensors; email, ticketing and customer-management providers; accountants, lawyers, insurers and auditors; and government, regulatory or law-enforcement bodies where disclosure is authorized or required.
Service providers are permitted to use information only for the contracted service or as legally required. Netcloud24 remains accountable for personal information transferred to a processor under our control and uses contractual, organizational and technical safeguards appropriate to the sensitivity and risk.
We do not sell or rent personal information. We may transfer information in connection with a proposed or completed financing, reorganization, merger, acquisition or sale of business assets, subject to applicable confidentiality and legal requirements.
8. Customer Content and administrative access
Netcloud24 personnel do not access Customer Content merely because it is hosted on our infrastructure. Access may occur where reasonably necessary to provision or support a service, perform an authorized restore or migration, investigate an incident or abuse report, protect the service, or comply with law. Access is limited to authorized personnel and the minimum reasonably required for the task.
Customers should not give Netcloud24 credentials or data that are unnecessary for support. Temporary credentials should be rotated after the work is completed. Customers remain responsible for user access, application-level permissions, endpoint security and the lawfulness of Customer Content.
9. Location and cross-border processing
Our managed Windows VPS infrastructure is located in Ontario, Canada. Account, payment, email or support information may be processed by suppliers in Canada or another jurisdiction. Information processed outside a province or Canada may be subject to the laws and lawful-access regimes of that jurisdiction. We assess material service-provider risks and apply protections appropriate to the information and service.
10. Retention and disposal
Retention depends on the type of information, purpose, sensitivity, contractual requirements and applicable law. Account and transaction records may be kept for the active relationship and afterward for tax, accounting, dispute and legal limitation periods. Support and security records are retained for operational, quality, fraud and incident-response needs. Active service data is retained while the service is provided.
Backups are maintained on rolling schedules. Deleting active information does not immediately remove every protected backup copy; residual copies expire through the normal backup cycle and are not restored except for continuity or recovery purposes. When information is no longer required, we delete, anonymize or securely destroy it using methods appropriate to its sensitivity and medium.
11. Security safeguards
We use administrative, technical and physical safeguards proportionate to the sensitivity and risk, which may include role-based access, authentication controls, encryption in transit, system hardening, network filtering, logging, monitoring, backups, restricted administrative access and personnel confidentiality requirements. Security is a shared responsibility: customers must protect credentials, use multi-factor authentication where available, maintain secure endpoints and applications, and notify us promptly of suspected compromise.
No Internet-connected system is absolutely secure. This Policy does not create a guarantee that unauthorized access, loss or misuse can never occur.
12. Security incidents and breach obligations
We investigate suspected unauthorized access, loss or disclosure and take reasonable containment and remediation steps. Where the Personal Information Protection and Electronic Documents Act applies, Netcloud24 assesses whether a breach of security safeguards creates a real risk of significant harm, reports qualifying breaches to the Office of the Privacy Commissioner of Canada, notifies affected individuals as required, and maintains breach records required by law.
Customers must promptly report suspected incidents affecting their service and provide reasonable cooperation. Where Netcloud24 processes Customer Content for a customer, we will provide information reasonably available to assist the customer with its own legal obligations, subject to the agreement and applicable law.
13. Access, correction and complaints
You may request information about the existence, use and disclosure of personal information under our control and request access to it or correction of inaccuracies. Applicable law permits or requires certain exceptions, including information protected by privilege, information about another person, confidential commercial information and information collected for specified investigations.
We will respond within the period required by applicable law and explain any permitted refusal. We may request sufficient information to locate records and verify identity. If a concern is not resolved after contacting our Privacy Officer, you may contact the Office of the Privacy Commissioner of Canada.
14. Cookies and similar technologies
We use essential cookies and browser storage for secure sessions, authentication, fraud prevention, language or currency preferences, shopping-cart operation and payment workflows. Details and current information about optional technologies appear in our Cookie Policy.
15. Children
Our services are intended for businesses and adults able to enter into a binding agreement. They are not directed to children, and we do not knowingly solicit personal information from children for their own use of our hosting services.
16. Changes to this Policy
We may revise this Policy to reflect changes in law, technology, suppliers or services. The updated version will identify its effective date. We will provide additional notice and obtain consent where required for a material new use or disclosure. Previous versions may be requested from the Privacy Officer.
